iSend is an SMS and Viber messaging platform for businesses in Greece, by Konet Web Services. It includes bulk campaigns, automations, contact management with consent logging, delivery reports, an API and a plugin for WooCommerce. It does not include two-way chat with customers, WhatsApp or automatic signup without review. Email marketing is offered by Konet as a separate application, through intermedia.gr. This page answers "does it do this?" before you open an account.
What it includes
| Feature | What it does | More |
|---|---|---|
| SMS campaigns | Bulk sending to contact groups, with your name as Sender ID, character counter, scheduling and repetition. | First campaign |
| Viber campaigns | Messages with text up to 1,000 characters, image, button, video and carousel, with SMS fallback for those who do not have Viber. | Viber |
| Automations | Appointment reminders, birthday, name day and anniversary wishes, welcome message, expiry reminders. | Appointment reminder |
| Contacts | Groups, import from CSV, signup and opt-out forms, personalization fields, consent logging with source and date. | Contact import |
| STOP opt-out | Automatic opt-out link in every promotional message and a blocklist. | STOP |
| Reports | Delivery status per message, rates per campaign, automatic credit refund on failure. | Delivery statuses |
| API | Sending SMS, checking status and balance, managing contacts, from any system. | API |
| WooCommerce plugin | SMS per order status, shipping with courier tracking number, abandoned cart, OTP verification, stock and balance alerts. | Plugin connection |
| OTP codes | Sending one-time codes for mobile number verification, from the API and the plugin. | API |
| Popups and QR | Signup forms as popups for your website and QR codes that lead to a form or a link. | Features |
| User team | More users on the same account, with shared balance, shared contacts and a shared blocklist. | Features |
| Support | From the team that develops the platform, in Greek, Monday to Friday 09:00 to 16:00. | Contact |
What it does not include
| Not offered | What to do instead |
|---|---|
| Two-way chat. There is no inbox for chatting with customers over SMS. | Put your phone number or a link to a form in the message. For appointment confirmation there is the confirm or cancel link. |
| WhatsApp. WhatsApp messages are not sent. | Viber covers messages with image and button, with SMS fallback. |
| Voice messages and MMS. There are no automated calls and no images over SMS. | For images use Viber. For voice, put the phone number to call in the SMS. |
| Email marketing. iSend sends only SMS and Viber. | For email marketing Konet has a separate application, through intermedia.gr. Contacts with consent for SMS are transferred to iSend from CSV or API. |
| Automatic signup. An account is not opened through a form without review. | Request a trial account. It is activated by a person on the same business day. |
| Purchased lists. We do not provide recipient lists and we do not accept sends to lists without consent. | Build your list from your own customers, with forms, popups, the checkout and the plugin. |
| Pay per message without a subscription. Billing is a monthly subscription with a credit package. | Credits carry over to the next month and additional credits can be purchased. See the article on credits. |
| Viber in the trial. The trial account has SMS only. | Note your interest in the trial request and we set it up together. |
What to ask before you decide
If the feature you are looking for is not in either of the two tables, ask us before opening an account. We answer with a yes or a no, not with "we will look into it". The platform is developed by our own team, so if something is missing and enough customers ask for it, it goes into the plan, and we tell you with a date.
Frequently asked questions
Can the customer reply to my SMS?
With the business name as the sender, no. A phone cannot reply to a name. The replies that businesses usually need, appointment confirmation and opt-out, are done with links inside the message.
Is there a mobile app?
The platform works from the browser, on mobile too. There is no separate app. The automations and the plugin run on their own, without you being logged in.
Can I connect iSend with my own software?
Yes, through the API, with one call per message and sample examples in curl and PHP. For WooCommerce there is a ready-made plugin. For other systems, such as an ERP or an appointment scheduling program, ask us, or give the API article to your developer.