For utilities, customer communication never stops: bills, payments, outages, scheduled maintenance. SMS is ideal because it reaches every customer immediately and reliably.
Key use cases
- Bill notification: "Your bill is ready."
- Payment reminder: before the due date, for fewer late payments.
- Outages and faults: scheduled or unexpected outage in the area.
- Restoration: "The fault has been repaired."
Benefits
- Fewer late payments thanks to timely reminders.
- Fewer calls to customer service.
- Better experience: customers feel informed.
With the API, notifications integrate with your billing and CRM systems, and with automations they are sent automatically at the right moments.
Conclusion
For utilities, SMS lowers the cost of customer service, improves collections and strengthens satisfaction. See our solutions for utilities.
Frequently asked questions
Yes. Through the REST API, bill and payment notifications are sent automatically from your billing system.
Significantly. Timely payment reminders reduce late payments and the collection actions that would otherwise be needed.
Bill and service notifications are, as a rule, transactional messages. Promotional messages require separate consent.
Inform customers and collect on time
Bill notifications and payment reminders via SMS.