In transport and logistics, a failed delivery costs time, fuel and customer satisfaction. SMS is the ideal channel: it arrives instantly, is almost always read and needs no app.
Where SMS helps
- Shipping notification: "Your parcel is on its way."
- Delivery window: "Delivery today 14:00-16:00".
- Tracking link: follow the shipment in real time.
- Failed delivery: instructions for rescheduling.
Why it cuts costs
When the recipient knows when the parcel is coming, they are there to receive it. Fewer failed deliveries mean fewer routes, fewer calls to customer service and happier customers. With the API, messages are integrated automatically into your system.
Conclusion
For courier and logistics companies, automated SMS notifications are among the fastest-paying investments. See our solutions for transport & logistics.
Frequently asked questions
Yes. Through the iSend REST API, SMS messages are sent automatically on every shipment status change, without any manual action.
Delivery notifications are transactional messages related to a service the customer requested; different rules apply than for promotional messages.
Yes, you can include a tracking link so the recipient can see the status in real time.