A customer who knows exactly where their order is, is a happy customer. Automatic order SMS in WooCommerce notify customers on every status change, reduce support inquiries and strengthen trust.
Which statuses to send SMS for
- Order confirmation (processing): "We have received your order".
- On hold: e.g. payment pending.
- Completed / shipped (completed): with tracking number.
- Cancelled / refunded: update & support.
You can also send an SMS to the admin on every new order. See all the features in the WooCommerce plugin & API.
Set up in a few minutes
- Install the iSend WooCommerce plugin.
- Connect your API token and select a Sender ID.
- Enable notifications per order status.
- Customize the templates with personalization variables.
Personalization variables
Messages become personal with dynamic variables, e.g.:
{customer_name}
{order_id}
{order_total}
{order_status}
{tracking_number}
Example: "MARIA, order #1234 is complete! Tracking: ACS123456. Thank you!"
Best practices
- Clarity: state the status and the next step clearly.
- Tracking: include the shipment number where available.
- Branding: use an approved Sender ID.
- Combination: add abandoned cart recovery for even greater impact.
Conclusion
Automatic order SMS are one of the easiest wins for any online store: you set them up once and they work 24/7, improving the experience and reducing the support workload.
Frequently asked questions
Order status SMS are transactional messages related to a service the customer requested; different rules apply than for promotional messages. For marketing SMS you need separate consent.
All the main ones: processing, on-hold, completed, cancelled, refunded, failed, plus an admin notification on every new order.
Yes, the iSend plugin is compatible with WooCommerce and supports popular tracking solutions so you can include a shipment number.
Automate your online store's SMS
Install the WooCommerce plugin and get started in minutes.